Specialist Operation (Shop Rollout & Maintenance)

Location: Lagos 

JOB SUMMARY

The Specialist, Retail Rollout & Maintenance is responsible for coordinating the setup, maintenance, and optimization of all retail Experience Centres to ensure operational readiness, compliance with brand standards, and seamless execution of rollout projects. The role supports the planning, design, and implementation of new centres, upgrades, and refurbishment initiatives, while ensuring timely delivery, cost control, and alignment with retail operational strategies.

ROLES AND RESPONSIBILITIES

Operational Responsibilities

•    Support end-to-end coordination of retail rollout activities including site preparation, setup, furnishing, and branding of new or upgraded Experience Centres.

•    Conduct site inspections to ensure readiness, compliance with design standards, and adherence to safety and operational guidelines.

•    Supervise vendors, contractors, and service providers during rollout, maintenance, and upgrade projects.

•    Monitor preventive and corrective maintenance of retail centres, ensuring minimal downtime and uninterrupted customer service.

•    Maintain an updated inventory of retail centre assets, equipment, and fittings to track usage, maintenance schedules, and replacement needs.

•    Ensure all Experience Centres reflect approved brand identity, layout, and customer experience standards.

•    Coordinate facility repairs, equipment replacement, and refurbishment requests within approved timelines and budgets.

•    Maintain documentation of rollout activities, site drawings, maintenance logs, and project completion reports.

Tactical Responsibilities

•    Collaborate with cross-functional teams (Facilities, Finance, IT, Procurement, and MARCOMMs) to ensure timely execution of rollout and maintenance activities.

•    Support planning and budgeting for retail rollout, refurbishment, and maintenance projects.

•    Track project progress, identify risks or delays, and propose corrective measures to meet delivery targets.

•    Analyze maintenance trends to recommend cost-saving measures and process improvements.

•    Conduct vendor performance assessments and ensure compliance with SLAs, quality standards, and delivery schedules.

•    Prepare reports on rollout timelines, maintenance performance, and asset conditions for management review.

•    Provide feedback from field operations to inform retail design enhancements, infrastructure planning, and process efficiency initiatives.

Collaborative Responsibilities

•    Provide technical guidance and field support to regional retail teams during centre set-up

•    Act as the primary liaison between the Retail Operations team and vendors on all rollout and maintenance-related matters.

•    Promote a culture of accountability, safety, and quality among contractors and internal teams.

•    Support the Manager, Retail Operations & Strategy, in implementing new retail infrastructure initiatives and continuous improvement projects.

Performance Indicators (KPIs)

•    Timely completion of retail rollout and refurbishment projects

•    Compliance with brand and design standards across all Experience Centres

•    Maintenance issue resolution within defined SLAs

•    Reduction in operational downtime and facility-related complaints

•    Vendor performance ratings and cost efficiency metrics

•    Accuracy and timeliness of rollout and maintenance reports

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

•    Bachelor’s degree in engineering, Architecture, Building Technology, or a related field, with 3–5 years of experience in retail rollout, facility management, or project coordination within the telecommunications, FMCG, or retail sector.

•    Certification in Project Management, Facility Maintenance, or HSE is an added advantage.

•    Must possess strong project coordination, vendor management, and budgeting skills, with proficiency in MS Office and familiarity with AutoCAD. Attention to detail, organizational ability, and a proactive, results-driven mindset are essential.•             Excellent leadership, stakeholder management, and communication skills.

•             Proficiency in CRM systems, data analytics tools, and reporting platforms.

REQUIRED CAPABILITIES

Technical & Operational Competencies

•     Retail facility setup, fit out, and maintenance management

•     Vendor and project coordination

•     Knowledge of HSE (Health, Safety, and Environment) standards and facility compliance

•     Asset management and equipment lifecycle tracking

•     Budget monitoring and cost control

•     Documentation and reporting

Analytical & Tactical Competencies

•     Project tracking and risk management

•     Problem-solving and process optimization

•     Data-driven analysis of maintenance trends and cost patterns

•     Strong attention to detail and quality assurance

Interpersonal Competencies

•     Effective communication and stakeholder management

•     Team coordination and vendor supervision

•     Accountability, integrity, and results orientation

•     Collaboration across technical and operational functions