Specialist IT Infrastructure Operations

Job Summary

Responsible for the support & Management of a multi-vendor stack of Infrastructure platforms, integrated to deliver business services to agreed service levels

Roles and Responsibility

Operational

·        Ensure that availability targets for infrastructure platforms are aligned with overall service targets

·        Contribute relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people

·        Provide out of hours support and guidance to the infrastructure platform support team as needed

·        Identify new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack

·        Follow company standards, including security baselines and industry best practice approaches to delivering all IaaS & PaaS services

·        Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements

·        Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date

Carry out other activities as instructed by the Manager, Infrastructure Operations.

Education

•       First degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline

Experience

•       Five (5) + years of combined Telecom/IT/applications management experience in high-impact role(s) with clear progression in levels of responsibilities

•       Demonstrable experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco environment

•       Excellent knowledge in compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor, and I/O - disk and network)

•       Expert in Information Lifecycle Management (Backup & Archiving)

•       Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies

•       Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems

•       Self-starter, with good people management / exceptional interpersonal and organizational skills; Strong can-do attitude and aptitude to drive innovation

•       Experience in working through complex issues and providing alternative solutions

•       Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership

•       Ability to cope and deliver at satisfactorily high levels when under intense pressure

•       Exceptional analytical, quick-learning, and critical thinking skills

•       Strong change management skills