Specialist, Employee Relations & Engagement

Location: Lagos​ 

Job Summary

Provide operational and advisory support on all employee relations, engagement, and welfare matters in line with company policies and statutory requirements. The role coordinates onboarding and exit processes, manages welfare and engagement programs, supports disciplinary and grievance processes, and acts as the primary liaison for HMO matters. This position will work closely with the Manager, HR Operations & Compliance to ensure smooth HR service delivery, accurate documentation, and effective communication to employees and stakeholders.

Roles & Responsibility:

Employee Relations & Compliance Support

• Assist in the administration of disciplinary and grievance processes, including documentation, scheduling, and communication of outcomes.

• Maintain accurate and up-to-date employee records for all ER cases and compliance-related matters.

• Ensure consistent application of HR policies, procedures, and relevant labour laws.

• Support investigations by gathering facts, coordinating interviews, and preparing case summaries for review.

Onboarding & Exit Management

• Coordinate onboarding for new hires by liaising with Resourcing & Partnering, IT, and business areas to ensure seamless integration into the organization.

• Ensure complete documentation for new hires, including personnel files, ID cards, complimentary cards, work tools, and relevant forms.

• Conduct exit interviews, document insights, and prepare reports with recommendations for improvement.

• Oversee the clearance and documentation process for exiting employees.

Employee Welfare & Engagement

• Coordinate staff welfare and engagement initiatives (e.g., Valentine’s Day, Children’s Day, health talks, recognition activities).

• Ensure all employees are registered with the company’s HMO and assist in resolving related issues promptly.

• Participate in evaluating and selecting healthcare providers for EMTS.

• Compile and process healthcare provider invoices and claims.

• Maintain up-to-date records and databases of healthcare providers and welfare benefits.

Operational & Administrative Support

• Liaise with Administration and Facilities to provide office space, furniture, accommodation, vehicles, and other facilities to staff.

• File monthly expatriate returns and support expatriate welfare matters.

• Prepare periodic reports and dashboards for review by the Manager, HR Operations & Compliance.

• Respond promptly to employee requests, queries, and complaints to maintain a positive relationship with staff.

• Assist in internal HR communications to employees regarding policies, programs, and initiatives.

• Perform any other duties as assigned by the Manager, HR Operations & Compliance.

Education & Experience: 

• First degree from a recognized university.

• Three (3) to five (5) years’ experience in human resources, with at least one year in employee relations, engagement, or HR operations.

Require3d capabilities: 

Knowledge

• Employee and Industrial Relations practices.

• Exit management processes.

• Nigerian Labour Law and compliance requirements.

Skills

• Strong written and verbal communication.

• Problem-solving and analytical thinking.

• Stakeholder and relationship management.

• Data collection, analysis, and reporting.

• High attention to detail and accuracy.

Behaviour

• Integrity and confidentiality.

• Passion for excellence.

• Proactive and solution-oriented mindset.

• Ability to work collaboratively in a team.

• Strong customer service orientation.